Terms & Conditions

1. TERMS OF SALE 
2. TERMS OF USE 
3. COMPETITION TERMS 


1. TERMS OF SALE

These terms of sale (‘Terms of Sale’) set out the terms and conditions on which we supply any of the products (‘Product’ or ‘Products’) listed on our website www.miloandpi.uk (‘our site’) to you.

Please read these Terms of Sale carefully before ordering any Products from our site. These Terms of Sale tell you who we are, how we will provide Products to you, how you and we may end the contract, what to do if there is a problem and other important information. If you do not agree to these Terms of Sale you must not order any Product through our site.

Section 1.1 of these Terms of Sale details any particular sales promotions that we are currently running. Any purchase WMPR Ltd in relation to such sales promotions is governed by both Section 1.1 and the general terms of sale set out in Section 1.2 so you should carefully review both Sections before ordering Products that are part of a sales promotion.

15% off all Accessories 18 December 2019 to midnight 1st January 2020

Accessories as listed on the'Accessories' page of the website and excludes all wooden surround dog beds.

15% discount on product price will be added to basket at checkout, excluding shipping costs. This offer cannot be used on any other product offer or products already discounted. This offer cannot be used in conjunction with any other voucher codes. MILO&PI reserves the right to make any changes or withdraw the offer at any time.

For complete set of competition and promotion rules and regulations visit 3.1.2 below.


1.2 GENERAL TERMS OF SALE

1. OUR INFORMATION

1.1 www.miloandpi.uk is a website operated by WMPR Ltd (‘we’, ‘our’, ‘us’). We are registered in the UK company registration number 05356849. Our registered office is The Mowhay, Middle Hampt, Luckett, Callington PL17 8NR. Our VAT number is GB860 3703 39.

2. ORDERING PRODUCTS

2.1 You can place orders for Products with us by following the process outlined on our website. You acknowledge that by placing an order with us you will be under an obligation to pay for the Products in that order if we accept your order.

2.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

2.3 All orders are subject to acceptance by us. We will send you a confirmation e-mail after receiving your order and this will constitute acceptance by us. We will charge your chosen payment method after we accept your order. The contract between you and us will only be WMPR Ltd when we send you this email.

 We will send a further email to confirm your estimate date of delivery and again email when your order has been dispatched.

2.4 Unfortunately we can’t stop an order once it has been dispatched by us. If you change your mind about your order after this point you can reject delivery or return the Products to us in accordance with the returns policy below at clause 9.

2.5 Before ordering from us, it is your responsibility to check and determine the size of the products ordered and your full ability to receive the Products ordered. This includes ensuring that the Products ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.

2.6 You must keep the contact details we hold for you up-to-date so that we can contact you if necessary, about your order or the delivery of the Products.

3. AVAILABILITY

3.1 All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after receiving your order an estimated date for delivery, or  if, for any reason, the Products you have ordered are not available.

3.2 If we are unable to supply you with a Product, for example, because the manufacturer is out of stock or because of an error in the price (see clauses 5.4 and 5.5 below) we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as possible.

4. IMAGES AND SIZING OF PRODUCTS

4.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.

4.2 Although we have madeevery effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.

5. PRICES OF PRODUCTS

5.1 The price of any Product will be as quoted on our site, except in cases of obvious error.

5.2 The price of any Product may change from time to time, but changes will not affect any order we have accepted.

5.3 The price of a Product includes VAT (where it applies) includes standard UK delivery costs, unless where notified.

Delivery costs to addresses outside the UK will be notified at time of order.

5.4 Due to the large number of product range on our site, it is always possible that some of the Products listed on our site may be incorrectly priced, despite our reasonable efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.

5.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

6. HOW TO PAY

6.1 We accept payment with the payment methods listed on our site. You must pay for the Products and any applicable delivery charges in advance of delivery of the Products.

6.2 By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.

7. DELIVERY

7.1 We offer a delivery service in accordance with the timescales shown against each Product on our site. You will be advised of a delivery timescale at time of order, delivery timescales are estimates. You can find out more about our Product delivery by reading the information on the Delivery page of our site.

7.2 Please note that we only deliver to addresses in the United Kingdom and Ireland.

7.3 Your estimated dispatch date will be as set out in a dispatch confirmation sent by email. This dispatch date indicates when we expect to send the Products to our delivery partner. Please refer to the Delivery page of our site to find out more about our dispatch and delivery process and how long after dispatch you should expect the Products to be delivered. Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacturer of the Product or our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.

7.4 Your delivery will be completed when we deliver the Products to the address you gave us. If no one is available at your address to take delivery, we will leave you a note with information about how to rearrange delivery.

7.5 You can review the current status of your order at any time by logging into the My Orders section of your account on our site. If you have trouble finding out the status of your order or tracking its progress, please contact Customer Services using the contact information below at clause 23.

8. RISK AND OWNERSHIP

8.1 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8.2 The Products will be your responsibility from the time that you (or a third party other than the carrier and indicated by you) take physical possession of the Products.

9. CANCELLATION, RETURNS AND REFUND POLICY

9.1 We hope you will be pleased with everything you have bought from us but if you are unhappy with your Products, you can return them to us either in accordance with the terms set out below or as otherwise in accordance with your legal rights.

Right to cancel

9.2 You have a legal right to change your mind and cancel the contract between you and us within 14 days of delivery of your Products without giving a reason. Please note that the right to change your mind applies equally to any gift vouchers you purchase from us. This does not apply to any bespoke Products such as dog beds which are made to order ie, we create to your specification or products that are clearly personalised.

9.3 The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product, part, lot or piece that makes up your order.

9.4 In the case of orders for dog beds or personalised products, your 14 days to cancel the contract begins from the moment you place your order with us. Please note that after 14 days you will be unable to cancel the contract due to the bespoke nature of the work. If you wish to cancel after 14 days, you will be charged for the full price of the order. This does not affect your statutory legal rights.

9.5 To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email or a telephone call to:  Milo&Pi, WMPR Ltd, The Studio, Middle Hampt, Luckett Callington PL17 8NR E-mail address: [email protected]  Telephone 01579 370093)

Stating:

·  Your name and address

·  The description of goods and the date it was ordered on

9.6 To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

Effects of cancellation

9.6 If you cancel your contract with us, we will reimburse you all payments received from you, including the cost of delivery (except that we reserve the right not to reimburse you for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us and for any deductions permitted under clause 9.10).

9.7 We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any Products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

9.8 We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

9.9 We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.

9.10 We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Product other than what is necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any Products we supply.

Faulty or mis-described

9.11 If you are returning the Products to us because they are faulty or mis-described, we will refund: the price of the Product in full; any applicable delivery charges; and any reasonable costs you incur in returning the item to us (other than any costs incurred by you in returning the Products to us in person). As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or any of the other general Terms of Sale set out in this Section B.

9.12 We will refund you through the payment method used by you to pay.

How to return the Products

9.13 If you change your mind and exercise your right to cancel under clause 9.2 above after delivery, then the Products must be returned to us. In this case, this may be done by either:

(a) For most small items (ie. not dog beds), you will need to arrange for the Products to be returned to us to our postal address. In this case, the Products must be returned to us without undue delay and in any event no later than 14 days for the date that you exercised your right to cancel. You will be responsible for the cost of returning the Products to us.

(b) For dog bed furniture items, we will arrange to collect the Products from your address. You will be responsible for the cost of collection. You will be advised by email of the cost for this collection.

9.14 If you exercise your right to return the Products under clause 9.11, because the Products are faulty, were not delivered as described or you otherwise have a legal right to return the Products as a result of something we have done wrong after dispatch of the Products, the Products must be returned to us. Depending on the item, this may be done either by you arranging for the Products to be returned to us or by us arranging to collect the Products from your address, as described in clause 9.13. However, in this case, the return or collection will be at no cost to you.

9.15 Please contact Customer Services using the contact information below at clause 23 to arrange a return or collection of the Products.

9.16 You must take care when opening packaging that the Products were delivered in and carefully re-pack the Products in the original packaging prior to returning the Products to us.

11. SALES PROMOTIONS

11.1 From time to time, we may run sales promotions or offer other incentives (‘Promotions’) to purchase particular Products from us.

11.2 The length of time any Promotion runs for, the conditions for qualifying for such Promotion and the Products which will be subject to such Promotion will be set out in Section A of these Terms of Sale.

11.3 If you place an order for Products in relation to any Promotion, the Promotion-specific terms and conditions set out in Section A above and the general terms set out in this Section B will apply. To the extent of any inconsistency, the Promotion-specific terms set out in Section A shall prevail.

12. COMPETITIONS

12.1 From time to time, we may run prize draws, competitions or other prize promotions (‘Competitions’) on our site.

12.2 The length of time the Competition runs for, the conditions for entry to the Competition and the prizes for winning or taking part in the Competition will be subject to our discretion and will be available on our news page.

12.3 We will make the rules of any Competition we run available to you before you participate in the Competition.

13. GIFT VOUCHERS AND DISCOUNT CODES

13.1 Gift vouchers can only be purchased online through our site.

13.2 Gift vouchers are valid for six months from the date of issue and cannot be extended.

13.3 The value of any gift voucher you use will be deducted from the total cost of your order. If any balance remains to be spent from the gift voucher, it can be used on a future order. There is no minimum spend required and the gift voucher can be redeemed against any purchase including delivery charges.

13.5 Gift vouchers can be purchased in fixed denominations from £100 to £4000.

13.6 Gift vouchers and/or discount codes must not be posted on consumer forums as they will be immediately invalidated. You cannot use your own refer a friend gift voucher to generate rewards. Any instance of this will result in the cancellation of that customer's rewards.

13.7 Only one discount code can be applied to any one order, this includes any promotional codes or offers (but you may also use any gift voucher that you have purchased or been given).

13.8 When you use a gift voucher and/or discount code you warrant to us that you are the duly authorised recipient of the gift voucher or discount code (as applicable) and that you are using it in accordance with these Terms of Sale, lawfully and in good faith. If we believe that a gift voucher and/or discount code is being used in breach of these Terms of Sale, unlawfully or in bad faith, we may reject or cancel the gift voucher or discount code (as applicable).

13.9 If you have any difficulty redeeming your gift voucher or discount code or have any questions then please contact us for further assistance.

13.10 Any order for Products WMPR Ltd using a gift voucher or discount code will be governed by these Terms of Sale.

14. YOUR INFORMATION

14.1 We process information about you in accordance with our Privacy Policy.

15. OUR LIABILITY TO YOU

15.1 We are under a legal duty to supply Products that are in conformity with our contract with you.

15.2 Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

15.3 If we fail to comply with a contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract.

15.4 The maximum loss or damage we will be responsible for under clause 14.3 is limited to the price you have paid us for the Product to which the loss or damage you suffer relates.

15.5 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability imposed under the Consumer Rights Act 2015 that is not permitted to be excluded or restricted under section 31 of the Consumer Rights Act 2015; and (d) defective products under the Consumer Protection Act 1987.

15.6 This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards office.

16. EVENTS OUTSIDE OUR CONTROL

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism or acts of local or central Government or of any other competent authorities provided that: (a) we will take reasonable steps to prevent or minimise the failure or delay; (b) in the event of failure to perform, we will refund you all amounts paid under the affected contract; and (c) in the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected contract.

17. RESOLVING DISPUTES

17.1 If you have a dispute with us relating to our contract with you, in the first instance please contact us by email: [email protected] and attempt to resolve the dispute with us informally.

17.2 In the unlikely event that we are not able to resolve the dispute informally, please note that the EU operates an online dispute resolution platform for EU consumers to submit disputes arising from online purchases, which can be accessed at //ec.europa.eu/odr . You will also always have the option of resolving the dispute using court action.

18. EACH OF THESE TERMS OPERATES INDEPENDENTLY

18.1 Each of the provisions of these Terms of Sale operates separately. If any court or any other relevant authority decides that any of these paragraphs are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19. UPDATING THESE TERMS OF SALE

19.1 We may modify or update these Terms of Sale from time to time for reasons including: (a) changes in how our business operates; (b) changes in the legal or regulatory requirements that we must comply with; or (c) changes in how we accept payment from you. However, any order of Products by you will be governed by the terms and conditions available on our site at the time you place the order.

20. RIGHTS OF THIRD PARTIES

20.1 Any Contract WMPR Ltd between you and us is only WMPR Ltd between you and us. No third party will have any rights to enforce any of its terms.

21. TRANSFER OF OUR RIGHTS

21.1 We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you in writing if this happens, but this will not affect your rights or our obligations under the contract. We will use reasonable endeavours to tell you in writing in this happens.

22. LAW AND JURISDICTION

22.1 These Terms of Sale are governed by English law. This means that a contract for the purchase of Products WMPR Ltd through our site and any dispute or claim arising out of or in connection with it will be governed by English law.

22.2 You can bring legal proceedings in respect of this contract in the English courts. However, if you are a resident of Scotland, you may also bring proceedings in Scotland and if you are a resident in Northern Ireland, you may also bring proceedings in Northern Ireland.

23. CONTACTING YOU

23.1 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

24. CONTACT US

24.1 If you have any queries about these Terms of Sale, please email us at [email protected]

or contact us on the phone: 01579 370093 (Mon – Fri: 9 am – 5 pm).


2. TERMS OF USE

Last updated: 8 May 2019

These terms of use (“Terms of Use”) tell you about the terms and conditions on which you may use our website www.miloandpi.uk(‘our site’).

Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.

1. INFORMATION ABOUT US

1.1 www.miloandpi.uk is a website operated by WMPR Ltd (we, our, us). Milo & Pi is a trading name of WMPR Ltd. Company Registration No: 5356849. Our VAT number is


2. PURCHASE OF PRODUCTS FROM MILO&PI

2.1 The purchase of any products through our site is governed by our Terms of Sale.


3. YOUR PERSONAL INFORMATION

3.1 When contacting us through the site, you may provide certain personal information. We process information about you in accordance with our Privacy Policy.


4. YOUR ACCOUNT AND PASSWORD

4.1 If you set up an account on our site, you must treat your login details as confidential. You must not disclose them to any third party.

4.2 We have the right to disable any account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

4.3 If you know or suspect that anyone other than you knows your login details, you must promptly notify us email [email protected]

5. INTERACTIVE FEATURES - RULES OF ACCEPTABLE USE

5.1 In addition to the other requirements within these Terms of Use, this section describes specific rules that apply to your use of and any other interactive feature of our site (the “Rules of Acceptable Use”).

5.2 When using our site you must not: (a) circumvent, disable or otherwise interfere with any security related features of the site or features that prevent or restrict use or copying of the content accessible via the site; (b) give any false information in your account details; (c) take another person’s identity without that person’s permission or misrepresent you are acting on behalf of a person, entity or organisation; (d) use the site if we have suspended or banned you from using it; (e) send junk, spam or repetitive messages; (f) engage in any illegal or unlawful conduct; (g) modify, interfere, intercept, disrupt or hack the site; (h) misuse the site by knowingly introducing viruses, Trojans, worms, logic bombs or other similar material or by undertaking any other action which would harm the site, any site user’s equipment or have a detrimental impact on any site user’s experience of using the site; (i) collect any data from the site other than in accordance with these Terms of Use; (j) submit or contribute any content that is abusive, threatening, obscene, untrue, shocking or offensive; (k) abuse, harm or bully another site user, member of our staff or person; (l) submit or contribute any User Content without the permission of the content owner or otherwise infringe the copyright, trademark or other rights of third parties; or (m) submit or contribute any information or commentary about another person which is untrue, private, confidential or defamatory (including personally accusing another person of unproven criminality or serious wrongdoing which could damage their reputation in the eyes of anyone reading your comment).

5.3 Failure to comply with the Rules of Acceptable Use constitutes a serious breach of these Terms of Use and may result in our taking all or any of the following actions (with or without notice): (a) immediate, temporary or permanent withdrawal of your right to use the site; (b) immediate, temporary or permanent removal of any User Content; (c) issuing of a warning to you; (d) legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; and/or (e) disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

5.4 The responses described above are not limited and we may take any other action we reasonably deem appropriate.

6. SOCIAL MEDIA
Use of #SleepLikePi and #MiloandPI hashtags may mean your photo will appear on our social media sites and also the Instagram feed on our website.

6.1 How Will My Photos & Other Details That I Submit Be Used?
WMPR LTD will choose and publish submitted photos at its absolute discretion. For the avoidance of doubt, WMPR LTD is under no obligation to use any of the photos submitted.

You retain the legal ownership of any photo that you upload. However, in order for us to publish your photo you grant to WMPR LTD a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, assignable, sub-licensable licence to use the photo. We can use the photo on WMPR LTD’s webpages and for any use in our advertising, marketing and promotional materials without compensation or prior notice using any media or distribution methods. WMPR LTD may use, edit, alter, reproduce, translate, publish, or create derivative works at our sole discretion.

You also grant WMPR LTD the right to use your username, real name, image, likeness, caption or other identifying information in connection with the use of any of your photos displayed on the WMPR LTD web pages. By agreeing to these Terms and Conditions, you are consenting to WMPR LTD’s collection and processing of your personal data as described in WMPR LTD’s Privacy Policy.

By submitting your photo, you warrant and represent that (i) you own the rights to the photo or, if the photo is subject to third party rights, that you have all required licenses, rights, consents and permissions to publish the photo and grant the necessary rights, and (ii) you are over 18 years of age.

To the extent permitted by law, you also agree to waive your moral rights in relation to any photos uploaded.

6.2 Photo Content Guidelines

All uploaded photos are moderated by WMPR LTD. We will not select for publication photos that contain any of the following content:

a. Copyrighted and/or Trademarked Material: please do not upload any photos or other content that infringes or might infringe the rights (e.g. copyright or trademarks) of a third party (such as content that contains any third-party content such as trademarks, logos, company names, insignia, photographs or works of art, excerpts of the books, photos/videos of TV or film scenes).

b. Abusive Imagery: do not upload any images that could reasonably be considered as harmful, threatening or violent, harassing, abusive, offensive, hateful, inflammatory, discriminatory, profane or bullying.

c. Impersonation: use non-offensive usernames only, and do not impersonate any other person.

d. Private & Confidential: do not upload anything that would be considered confidential or that would allude to an individual (e.g. work details, credit card numbers, address details, anything distinctive that a particular individual is known for).

e. People / Facial Recognition: do not upload photos that contain people within the image, whether or not their face can be seen. This includes pictures of people within the photograph (e.g. a photograph within a photo frame on a desk).

f. Comments: make sure any information accompanying your photos are accurate (where they include facts) and are your genuinely held opinions (where you are giving your opinion). Don’t post anything which is in any way defamatory of any person or company.

g. Advertising: do not advertise or promote your own or third parties’ goods or services in any photos or submissions.

h. Links: please do not link to any media or executable file with your photos or submissions.


6.3 What Happens If I Have a Complaint About a Photo or Want a Photo Removed?

If you believe that an uploaded photo on our webpages is inappropriate, offensive or is violating someone’s legal rights (e.g. trademark or copyright infringement) then you can report the photo by sending an email to [email protected]ndpi.uk

We reserve the right to remove the photos from #SleepLikePi Instagram gallery, website or marketing materials at any time, for any reason.

6.4 Third Party Sites

Web site users are able to share the photos displayed via Instagram, Pinterest, Twitter and other social media sites.

Please note that while WMPR Ltd can remove photos from the Milo&Pi website, WMPR LTD is unable to, nor is WMPR Ltd responsible for, the removal of any photos shared or posted by third parties on third party sites which are not under WMPR Ltd’s control. If you wish to report a photo shared on a third-party site, you should contact the third party or third-party site directly.Last updated: 8 May 2019

7. NOTICE AND TAKE DOWN POLICY

7.1 If you believe that content available through the site:

(a) infringes your rights or any rights of a third party you represent; or

(b) otherwise breaches the Rules of Acceptable Use,

please tell us immediately by email: [email protected]

7.2 When reporting content please provide the information described below in your notice to us: (a) your name and contact details; and (b) a statement explaining whether you believe that the content you are contacting us about: (i) infringes your rights; (ii) the rights of a third party who you represent; or (iii) you otherwise believe the content breaches the Rules of Acceptable Use.

7.3 We will take the action that we believe is appropriate depending on the nature of the content you report. This may include taking no action where we believe the reported content does not infringe any rights or the Rules of Acceptable Use. We are not obliged to discuss or inform you about our chosen course of action following a report from you.

8. LIMITED LICENCE

8.1 We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. We grant you permission to access our site for your personal use only. Any other use of our site or our site's content is prohibited. This prohibition includes, but is not limited to:

(a) making commercial use of our site's content;

(b) reproduction of the Milo & Pi name, logo, trade marks or any other content available on our site; and

(c) downloading or copying any of our site content for yourself or for a third-party.

7.2 If you wish to make any use of material on our site other than that set out above, please contact: [email protected]

9. DISCLAIMER AND LIABILITY

9.1 Access to our site is permitted on a temporary basis and we may limit or terminate access to our site at any time without any notice. We will not be liable if our site is unavailable at any time or for any period.

9.2 We have taken care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.

9.3 Whilst we make reasonable efforts to ensure that any information presented on our site is correct, the information on our site is presented without any guarantees, conditions or warranties or any kind and the site is WMPR Ltd available to you on an “AS IS” basis. We are not responsible for anything that occurs from your reliance on the content of our site.

9.4 In any event, we will never take any responsibility for User Content and you use and rely on any User Content entirely at your own risk.

9.5 We exclude all warranties and conditions implied by statute, common law or the law of equity, to the extent permitted by applicable law.

9.6 Because our site is provided free of charge, we will not, in any way, be liable for any loss or damage (whether direct or indirect) in tort (including negligence), breach of contract, breach of statutory or otherwise (even if foreseeable) in connection with any use you make of our site or the information presented on it.

9.7 If you are browsing our site as a consumer, then nothing in these Terms of Use or any additional terms limits any consumer’s legal rights which cannot be changed by these Terms of Use.

9.8 Nothing in these Terms of Use shall exclude or limit our liability for death or personal injury due to our negligence or for any liability for our fraud or fraudulent misrepresentation.

10. LINKS AND LINKING

10.1 Links to third party websites from our site are provided solely for your convenience. If you use these links you leave our site. We do not control, and are not responsible for, these websites, their content or their availability. We, in no way endorse, or make representations about them, or any material found on them. Accessing third party websites from our site is done entirely at your own risk.

10.2 You may link to our home page (www.miloandpi.uk) provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You agree to remove any link to our site on a website owned or controlled by you on receipt of a request from us.

11. VARIATIONS

11.1 We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.

12. SEVERABILITY

12.1 If any of these Terms of Use is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

13. JURISDICTION AND APPLICABLE LAW

13.1 The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country. These Terms of Use are governed by English law.

14. FEEDBACK

14.1 If you would like to provide feedback on our site, please contact us at [email protected]

3. COMPETITION TERMS

These competition terms (“Competition Terms”) set out the terms and conditions applicable to each prize draw, competition or other prize promotion (each, a "Competition") that we run.

The details of each Competition that we are currently running are set out in Section 1.1.1 above If you wish to enter a Competition, the relevant Competition-specific terms in Section 1.1 will apply. In addition, the general terms set out in Section 1.2  will apply to every Competition that we run.

1.1.1 – CURRENT COMPETITIONS

Instagram - Pi’s Valentine Giveaway 12 to 14 February 2020

WINNERS - Winner of lamb shearling throw and Burns Pet's dog treats  @sir_charlie_of_london Winners of Burns Pet treats @romeo.pompom @finnthesprollie @ike_the_snifferdog.

GIVEAWAY - This is now closed

Pi’s seeking a Valentine. He has one beautiful shearling lamb suede throw and four sets of yummy, natural healthy dog treats, courtesy of @burnspet to share with four new beaus this Valentine’s Day. For a chance to #BePisValentine simply:

  1. Ensure you are following @miloandpi on Instagram and like this post.
  2. Tag your Valentine in comments
  3. For a bonus five entries share this post in your story, remember to tag @miloandpi and  #BePisValentine

The small print: Open to UK based individual entrants only. Entries close midnight 14/02/2020. Winners will be announced via our story by 17/02/2020. Winners will be messaged direct via Instagram to request shipping details.As per Instagram rules, this promotion is in no way sponsored, administered, or associated with Instagram, Inc. By entering, entrants confirm that they are 13+ years of age, release Instagram of responsibility, and agree to Instagram's terms of use. Full prize giveaway rules see www.miloandpi.uk


3.1. GENERAL COMPETITION TERMS

Each Competition is offered by Milo and Pi a trading name of WMPR Ltd. Company Registration No: 5356849. The registrar of Companies for England and Wales. Registered office: The Mowhay, Middle Hampt, Luckett, Cornwall PL17 8NR.

3.1.2 By entering a Competition, all participants will be deemed to have accepted the relevant Competition-specific terms and conditions in Section 1.1.1 above and the general terms and conditions set out in here in section 3. All entry instructions form part of these terms and conditions.

3.2. CONDITIONS

3.2.1 No entries received after the closing time will be eligible to win a prize.

3.2.2 In order to enter a Competition that is only run online you must have an Internet connection and in order to enter a Competition that is only run through a social media platform, you must have an account with that social media platform.

3.2.3 Should the prize for a Competition be unavailable, a prize of equal or greater value will be substituted. There is no cash alternative available. Prizes are non-transferable and cannot be resold. Milo&Pi reserves the right to substitute an alternative prize of equal or greater value. Unless otherwise agreed in writing by Milo&Pi, the prize will only be awarded to the winner.

3.2.4 Each winner agrees to participate in reasonable publicity as may be required by Milo&Pi in respect of the Competition. Milo&Pi reserves the right to publish each winner's name, photograph and county on its website, Facebook page and/or Twitter account or to publicise the prize-giving presentation within a year of the closing date.

3.2.5 Each winner's name and county are available on request by emailing [email protected]

3.2.6 No entries from agents, third parties, syndicated entries or those WMPR Ltd using methods such as a computer macro, script or the use of automated devices are permitted and no bulk entries.

3.2.7 All costs and expenses not included within the prizes are the responsibility of the winner(s).

3.2.8 Milo&Pi reserves the right at any time, in its absolute discretion, to:

 verify the eligibility of any participant (including their age (if the Competition has age restrictions) and place of residence);

 disqualify any participant found to be abusing or tampering with the operation of the Competition or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and

disqualify participants who do not give correct contact details or those who make an entry on someone else's behalf;

3.2.9 if a Competition is being run on one or more of Milo&Pi's social media platforms, disqualify any participant posting an entry or a comment to Milo&Pi's social media platforms from time to time that is, in Milo&Pi's opinion, inappropriate, offensive or upsetting to other participants, fans of Milo&Pi or directly aimed at Milo&Pi, or contrary to applicable law, and to remove any such entry or comment.

3.3. LIABILITY

3.3.1 To the fullest extent permitted by law, Milo&Pi excludes liability for any losses, damages or claims incurred by any person in connection with the Competition or receipt or misuse of any prize.

3.3.2 Except as otherwise required by applicable law, Milo&Pi accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.

3.3.3 If a Competition is being run on one or more of Milo&Pi's social media platforms or another third party's platform, that Competition is not in any way sponsored, endorsed or administered by, or associated with that social media platform or third party (as applicable). Participants acknowledge that such social media platform or third party (as applicable) shall not have any liability to them in connection with that Competition.

4. GENERAL

3.4.1 Any decision of Milo&Pi in respect of a Competition is final. For questions regarding a Competition, email [email protected]

3.4.2 Milo&Pi reserves the right to extend, withdraw, alter or suspend a Competition or these terms and conditions (including the terms in Section A relevant to the Competition) at any time if circumstances beyond its control make this unavoidable.

3.4.3 All personal data submitted in connection with a Competition will be processed by Milo&Pi for the purposes of administering and managing that Competition and prizes (where applicable) and verifying the eligibility of each participant. Milo&Pi is committed to protecting the privacy of all participants. Data that is collected from or about participants will be used in accordance with Milo&Pi's Privacy Policy.

3.4.4 Any images are an illustrative example and do not show the exact prize(s).

3.4.5 Each Competition and these Competition Terms (including the Competition-specific terms in Section A and the general terms in this Section B), and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with any Competition or these Competition Terms.


Instagram Posts #SleepLikePi | @MiloandPi

© Milo & Pi Luxury Dog Beds 2020. Milo & Pi Luxury Dog Beds is a trading name of WMPR Ltd. Company Registration No: 5356849. The registrar of Companies for England and Wales. Registered office: WMPR Ltd, The Studio, Middle Hampt, Luckett, Cornwall PL17 8NR.
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